Sentiment and semantic analysis: Urban quality inference using machine learning algorithms

Abstract

Summary: Sustainable urban transformation requires comprehensive knowledge about the built environment, including people’s perceptions, use of sites, and wishes. Qualitative interviews are conducted to understand better people’s opinions about a specific topic or location. This study explores the automatization of the interview coding process by investigating how state-of-the-art natural language processing techniques classify sentiment and semantic orientation from interviews transcribed in Swedish. For the sentiment analysis, the Swedish bidirectional encoder representations from transformers (BERT) model KB-BERT was used to perform a multi-class classification task on a text sentence level into three different classes: positive, negative, and neutral. Named entity recognition (NER) and string search were used for the semantic analysis to perform multi-label classification to match domain-related topics to the sentence. The models were trained and evaluated on partially annotated datasets. The results demonstrate that the implemented deep learning techniques are a possible and promising solution to achieve the stated goal.

Keywords

• Artificial intelligence
• Machine learning
• Urban planning