Quality of university education – starting points and objectives

Abstract

Quality of university education as a service for clients (students, potential employers, and society) is presently a very important goal for university and their faculties.International agreements (Bologna appeal of Ministries of Education from 1998), international institutions (OECD– a list of internationally validated universities and study branches, and the Slovak legislation (Act No 131/2002 on universities, Act No 132/2002 on scientist and techniques) must be implemented in the context of the self–evaluation process of educational institutions and of the European Foundation Quality Model of Excellence (EFQM).The given documents allow making an internal analysis by any university oriented to the process and consumer approach and to the objectives, forms, content and organization of university education.The quality of education is a subsystem of the quality of the educational institution. This quality determines the competitive status of this institution on the market of postsecondary and part-time education.The quality of university education is however connected not only with the material and information sources, but also especially with the human factor. Ethos, pathos and logos, i.e. the soft factors of universities as providers of education are necessary part of every Alma Mater.

Keywords

• quality
• university education
• EFQM of excellence