Patient Preference and Adherence (May 2023)
The Nursing-Home Care Quality Perceived Levels from Patients and Caregivers: An Explanatory Study
Abstract
Elsa Vitale,1 Rocco Mea,2 Yun-Chen Chang3,4 1Centre of Mental Health Modugno, Local Health Authority Bari, Bari, Italy; 2Cardiovascular Department, San Carlo Hospital, Potenza, Italy; 3School of Nursing and Graduate Institute of Nursing, China Medical University, Taichung, Taiwan; 4Nursing Department, China Medical University Hospital, Taichung, TaiwanCorrespondence: Yun-Chen Chang, School of Nursing and Graduate Institute of Nursing, China Medical University, No. 100, Section 1, Jingmao Road, Beitun District, Taichung, 406040, Taiwan, Tel +886 983503901, Email [email protected]: The nursing essential mission was to satisfy patients’ and caregivers’ essential health-relating demand, thanks to communicational, interventional, assistance and helping skills through an appropriate approach which best satisfied both patients and their caregivers. To assess any differences in nursing-home care quality perceived levels both by patients and caregivers.Methods: A cohort observational study was conducted from November 2022 to January 2023 using an online anonymous questionnaire for both patients and caregivers who received nursing-home care service.Results: A total of 677 patients (43.4%) and caregivers (56.6%) were enrolled. Most interviewees benefited from the nursing-home care service less than 12 months (p = 0.014). Quality perceptions did not significantly vary from patients and caregivers (p > 0.05) for all the items proposed, with the exception of the nursing listening skills which was better assessed by caregivers than patients (p = 0.034).Conclusion: Patients and caregivers perceived an average quality of nursing-home care, giving particular importance to some nursing skills, such as listening skills. The general quality of nursing care was however satisfying. Findings suggested more incisive action from health-care nurses to improve quality of nursing-home care and both patient and caregiver satisfaction.Keywords: caregiver, home-care, nursing, patient, quality
