ESOC Knowledge Management Roadmap

Abstract

Generally, the task of a roadmap is to make sure that from the given starting point we can achieve the final destination within the specified constraints. This paper describes the roadmap developed and followed to implement Knowledge Management (KM) in ESOC. Once having recognized the need of KM and performed some benchmark activities, the first important step of the roadmap is to lay down the foundation for KM at ESOC. This foundation consists of setting up the organization of KM, performing an analysis of the knowledge existing in the different technical domains and conducting the knowledge coverage and criticality analysis. Based on the obtained results, an appraisal is performed with the conclusion that specific actions such as the development of knowledge capture, sharing and preservation methodologies in ESOC, should be followed up. Next phase of the roadmap is dedicated to expand existing KM tools as well as designing and launching new prototypes. The paper presents also the model developed for the expansion of the KM system. The model is based on the application of the Minimum Factor Law, known earlier in the agricultural field, to the field of KM. Finally, the last step of the roadmap is the institutionalization of the KM system.

Keywords

• knowledge management
• Minimum Factor Law
• Knowledge Processes
• Roadmap