Estrategias de (des)cortesía en redes sociales: análisis comparativo de Facebook y Twitter

Abstract

The aim of this paper is to analyze the (im)politeness present in two popular social networks in Spain, namely Facebook and Twitter, using both quantitative and qualitative comparative studies. To do this, comments made to a publication that contains exactly the same text that was written by the same journalist are analyzed, firstly, on his Facebook profile, and, secondly, on his Twitter profile. In conclusion, a wide use of impoliteness in both social networks has been observed; more specifically, the discursive categories of impoliteness reach 70.66% of the corpus on Facebook, and 60.66% on Twitter, and the discourse on Facebook is generally found to be rather more offensive.

Keywords

• social networks
• Facebook
• pragmatics
• (im)politeness
• Twitter