The components of formation of communicative competence of the future specialists of service sector and hotel-restaurant business

Abstract

The subject of the research is theoretical and practical questions of the components of the formation of communicative competence of the future specialists of the service sector and restaurant business. The purpose of the research is analyzed of the main scientific approaches to the interpretation of the concept of «communicative competence« and its components, and also determined of the content of creative objectives of different aspects, due to which the communicative competence of future specialists of the service sector and hotel-restaurant business are considered in it. Research methods. The methods of theoretical generalization and comparison, system analysis are applied in the article. The result of the work. The number of products sold attracted by the tourism industry depends on the communicative abilities of each employee, the tourism and satisfaction with the quality of service. Implementation such tasks need of the high level of communicative staff skills. It should be noted that in the last decade there is a significant scientific interest in the problem of communicative competence of tourism business workers as an important attribute of their professionalism. Such competence is considered as a complex of » psychological contact», appropriateness of communication style, the ability to actively listen, creative approach and situational adaptability, contextual knowledge, emotional balance of behavior. Field of using result. The result of this research can be used to the study of the field of study of business communication in the preparation of modern specialists of service sector in the establishments of higher education. Conclusions. In the conditions of modern educational process, the teacher of professional education must have a high of level culture of pedagogical communication, because professional communication is a base of his professional activities. Knowledge of foreign languages when working with foreign partners requires the skill of special communicative skills during communication. Communicative orientation of the training process of professional foreign language in tourist is determined by two main factors: the existence of motivation and existence of the transfer of speech skills in the sphere of their practical application.

Keywords

• communicative competence
• communicative culture
• specialist of the service sector and hotel-restaurant business
• speech competence
• professional preparation