Service-Led Model for the Activation of Smart TV: Case Study in Korea

Abstract

Purpose: This study explores the characteristics of STV service to empirically examine effects of the services on adoption and usage of STV to lead sustained growth of the STV industry. Methodology/Approach: This study employs structural equation modeling as a quantitative approach, to examine causal relationships between service characteristics and user intentions. The survey collects 212 data only from actual users of STV, who have experienced STV functions or services, in South Korea. Findings: The results of service-oriented model based on extended Technology Acceptance Model (TAM) indicate that ‘interactivity’, ‘content quality’, and ‘simplicity’ as service characteristics influence intention to use STV. Research Limitation/implication: First, the STV industry should establish a distribution structure that generates sufficient profits for content providers as done in Smartphone market. Second, Services of STV should be provided to allow two-way communication and to allow users to engage in active interactions with other users. Originality/Value of paper: This study makes contributions to research on both new products and service adoption by providing richer explanations of the mechanisms acting on the actual use of STV. Given that STV is considered a key appliance for the next generation of social media and smart appliance, our findings offer new directions on how to realize high quality services in the STV industry.

Keywords

• smart TV services
• service-led model
• extended TAM
• interactivity
• content quality