EMPLOYEES’ COMPETENCE AND BUSINESS PERFORMANCE: A STUDY OF SELECTED HOTELS IN KEFFI

Abstract

Differential quality in services rendered by hotels at different occasions have left many customers unhappy and also not wanting to return to such hotels again. Since employees’ performances translate to that of the firm, this study therefore sought to examine the effect of employees’ competence on performance of selected hotels in Keffi. Five (5) hotels were purposively selected and a questionnaire were issued to a total of one hundred and five (105) employees of selected hotels. Date were analyzed using correlation and simple regression analysis with the aid of STATA13 software. The study found a positive relationship between competence and firms’ performance. Also, the study found employees’ competence to have positive and significant effect on performance of selected hotels and hence the study recommended that management of hotels should adopt the on-the-job training and also job rotation training methods so as to equip employees with required competence to perform at whichever unit they may find themselves.

Keywords

• competence
• performance
• hotel services
• on-the-job training