International Journal of Data and Network Science (Jan 2022)

The effects of operational, relational, and transformational e-HRM practices on HR service effectiveness: The mediating role of user training

  • Fatima Lahcen Yachou Aityassine

DOI
https://doi.org/10.5267/j.ijdns.2022.7.009
Journal volume & issue
Vol. 6, no. 4
pp. 1107 – 1114

Abstract

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This study aims at investigating the effects of e-HRM (operational, relational, and transformational) practices on the effectiveness of human resource service through user training. A questionnaire was used to collect data from a sample consisting of HR staff in fifteen food firms. The results showed that the influence of operational e-HRM on the effectiveness of human resource service was fully mediated by user training, and the influence of relational e-HRM on the effectiveness of human resource service was partially mediated by user training. Further, it was found that transformation has an insignificant effect on HR service effectiveness. The study contributes to the literature through identifying the effects of operational, relational, and transformational e-HRM practices on the effectiveness of human resource service and therefore help filling such a gap in literature. In addition to providing HR managers with results, acknowledge the importance of user training to implement e-HRM effectively.