Benchmarking as a tool for improving the operations of transport companies

Abstract

This paper presents the usage of benchmarking as a tool for improving the operation of companies. For analysis are observed three enterprises, dealing with the same activity, transport of goods, and one of them is taken as a standard. The parameters for evaluation are the financial and physical nature as well as non-financial nature. It can be concluded from the presented results that the ''benchmarking company'' is more successful related to the observed companies regarding both groups of parameters.

Keywords

• benchmarking
• implementation
• transport companies
• indicators
• quality of transport service