The Impact of Information and Communication Technology on the Tourism Sector

Abstract

Information and Communication Technology (ICT) has changed the global businesses environment by a wide range of tools, methodologies and functions, facilitating the strategic management and supporting firms to achieve a long term competitive advantage. The aim of this paper is to provide an overview of the new applications of Information Communication Technology in tourism industry, the contribution of ICT to the promotion of the tourist product, as well as the potential to the tourism management and the process of decision-making. One important tool, which helps in making decisions in the field of tourism economy, is the Geographic Information System (GIS), which provides a comprehensible representation of the statistical figures of the tourism economy by facilitating decision-making on tourism policy. In this paper is presented some tourist financial figures and their visualization through graphs by Geographic Information System.

Keywords

• information communication technology
• decision-making
• geographic information system (gis)
• tourism industry
• promotion of tourism