پژوهش در نظامهای آموزشی (Dec 2019)
Explaining and Presenting a Model of Organizational Empathy Improvement in the Country Education Assessment Organization Using the Data Theory Approach
Abstract
. In the qualitative section based on the data theory approach of the foundation and in-depth semi-structured interviews from the sample of the study, 17 scientific and organizational experts were selected through theoretical sampling. Then coding was done and identifying dimensions, main categories and subcategories and concepts related to each code were obtained and finally fitting the research paradigm model using quantitative data collected through questionnaire. 200 patients were selected by simple random sampling. The qualitative results of the study revealed 11 main categories and 32 subcategories and 175 concepts that were in the framework of organizational empathy paradigm including: causal conditions (organizational factors: organizational climate, organizational structure, collaborative organizational culture, organizational goals, organizational justice, environmental factors : External organizational environment, Internal organizational environment, Individual factors: Demographic characteristics, Personality traits, Interventional factors (Burnout: Emotional exhaustion, Depersonalization of personality, Decreasing personal competence, Management factors: Ineffective management , Organizational apathy), contextual factors (motivational and supportive factors: managerial support, performance appraisal system, job factors: solely B. Person-Occupation, Job Characteristics), Strategies (Improving Organizational Processes: Trust in the Organization, Effective Teaming, Effective Organizational Leadership: Effective Management, Empathy Training, Career Development), and Outcomes (Organizational Productivity: Communication Effectiveness, Organizational Effectiveness, Conflict, Organizational Citizenship Behavior, Creativity and Innovation, Organizational Commitment, Individual Development: Job Development, Individual Well-being, Individual Performance, There was little indication that the data fit the model well and confirmed the hypotheses derived from the model.
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