The Impact of Managers' Behaviors on the Perceptions of Public Sector Employees According to Their Personal Characteristics

Abstract

The purpose of the study is to the analysis of managers’ authority according to the demographic characteristics of employees, identify the acceptance rate for participants regarding the study questionnaires, and determine the relationship between the demographic characteristics of participants and question items. The study was a descriptive cross-sectional design; data were collected from the different organizations in Iraq/Erbil city from July 1st to 15 December 2021. The researcher distributed 600 questionnaires form; 20 questionnaires were missing. The study's sample size was 580 individuals since 580 questionnaires were received and completed correctly. The findings of the study indicated that the employees' response in Iraqi organizations is high in the averages of all questions, resulting in a rise in managers' efficiency in making decisions at the management level, taking into consideration the views of employees in new task decisions. Employees trust their managers because they encourage them to take initiative, innovate, and proactively solve problems, as well as allowing them the freedom to work independently and make their own decisions. The findings of the study recommended that managers should make an effort to establish a good rapport with their staff members, communicate honestly and freely, and show empathy, managers should serve as role models for their staff.

Keywords

• Managers’ authority
• Decision Making
• Organizational Innovation
• Management
• leadership