Service Quality Evaluation Model of Public Living Facilities in a Community

Abstract

Accurate evaluating the service quality of public living facilities in a community by quantitative method is significant to urban planning. However, the performances of existing methods are usually limited for service quality evaluation due to single data source or single index. To solve the above problems, we propose a service quality evaluation model of public living facilities in a community. Firstly, POI data and subjective residents' satisfaction evaluation data was pre-processed for data preparation. Then, the four evaluation indicators included in the model were established, namely, accessibility, diversity, selectivity, and satisfaction. Finally, after the completion of the calculation of the four indexes, standardized processing of the calculation results was performed, and the entropy method was used to assign different weights to the indexes, thereby achieving the quantitative evaluation of the service quality of community public living facilities. We chose the central urban area of Chengdu, China, as a case study for modeling analysis, and the case study successfully estimated the service quality and spatial difference of community living facilities. The results of this model can provide a reliable basis for future urban planning and the location of commercial facilities.

Keywords

• community
• public living facilities
• service quality
• urban computing
• urbanization