Are project managers ready for the 21th challenges? A review of problem structuring methods for decision support

Abstract

Numerous contemporary problems that project managers face today can be considered as unstructured decision problems characterized by multiple actors and perspectives, incommensurable and/or conflicting objectives, and important intangibles. This work environment demands that project managers possess not only hard skills but also soft skills with the ability to take a management perspective and, above all, develop real leadership capabilities. In this paper, a family of problem structured methods for decision support aimed at assisting project managers in tackling complex problems are presented. Problem structured methods are a family of soft operations research methods for decision support that assist groups of diverse composition to agree a problem focus and make commitments to consequential action. Project management programs are challenged to implement these methodologies in such a way that it is organized around the key competences that a project manager needs in order to be more effective, work efficiently as members of interdisciplinary teams and successfully execute even a small project.

Keywords

• project management
• problem structuring methods
• hard methods
• soft methods