Perceived Accessibility: Impact of Social Factors and Travel Modes in Melbourne’s West

Abstract

Accessibility is commonly defined and operationalised through objective measurements, such as travel time and physical distance to destinations; however, there is a lack of empirical studies capturing perceived accessibility from individual perspectives. With the aim of sustainable transport for inclusive communities, it is crucial to investigate the impact of socio-economy and travel mode on perceived accessibility and key driving factors of perceived safety and service quality. Through the collection of primary data from one of the fastest-growing suburbs in Melbourne, this study examined variation of perceptions towards accessibility, safety, and service quality among diverse social groups and travellers using different modes of transport. The findings of this study would assist transport planners in making informed decisions in creating inclusive transport networks that can improve community health and well-being.

Keywords

• perceived safety
• perceived service quality
• public transport
• urban mobility
• sustainable transport
• SERVQUAL