Patient Satisfaction in Dental Healthcare Settings at Saudi Ministry of Health: A Descriptive Study

Abstract

Mohammed S Aldossary,1 Mateg A Alahmary,1 Mashael M Almutawaa,2 Shahad M Alhajri,1 Abdulrahman O Almalki,3 Khalid A Alharbi,3 Afnan M Almuaddi,1 Mervat M El Dalatony1,4 1General Directorate of Research and Studies, Ministry of Health, Riyadh, Saudi Arabia; 2Department of Prosthodontics, Vision Colleges, Riyadh, Saudi Arabia; 3General Directorate of Patient Experience Center, Ministry of Health, Riyadh, Saudi Arabia; 4Public Health & Community Medicine Department, Faculty of Medicine, Menoufia University, Shibin El Kom, Menoufia Governorate, EgyptCorrespondence: Mohammed S Aldossary, General Directorate of Research and Studies, Ministry of Health, Tower 2, P.C. 12382, Alnakheel District, Digital City, Riyadh, Saudi Arabia, Tel [phone], Email [email protected]: Patient satisfaction is crucial for assessing healthcare quality and identifying strengths and weaknesses in healthcare organizations. In Saudi Arabia, the Ministry of Health (MOH) implemented the Patient Experience Measurement Program to enhance patient experience and healthcare quality. This study aimed to identify specific aspects of patient satisfaction with dental visits in Saudi Arabia to improve dental care quality and inform dental services development.Methods: The study used a standardized self-administered questionnaire (Health Links/Press Ganey) and analyzed surveys from patients who visited MOH-specialized dental clinics in Saudi Arabia during the first half of 2022. The dental section comprised 20 questions across five domains, with patients rating their experience on a 5-point Likert scale. Statistical analysis was performed using IBM SPSS Statistics 25.Results: A total of 964 patients were surveyed. The overall patient satisfaction with dental settings was 3.61 out of 5.0 (72.2%). The highest satisfaction score was for personal issues with the dental clinic domain (3.93/5; 78.6%), while the least satisfaction score was for access to the dental clinic domain (3.29/5; 65.8%). Among all items, the cleanliness of the facility showed the highest satisfaction score (4.11/5; 82.2%). The least satisfaction was for the ease of contacting the dental clinic (2.71/5; 54.2%).Conclusion: The study found high levels of satisfaction among Saudi patients with dental services provided through MOH facilities across various component domains. This highlights the crucial role of dentists in ensuring high-quality dental care and serves as an indication of the overall healthcare quality in MOH facilities.Keywords: patient experience, patient-centered care, patient satisfaction, dental care, Saudi Arabia, Press Ganey

Keywords

• patient experience
• patient-centered care
• patient satisfaction
• dental care
• saudi arabia
• press ganey