Effectiveness of automated appointment reminders in psychosis community services: a randomised controlled trial

Eugenia Kravariti; Christopher Reeve-Mates; Rafaela Da Gama Pires; Elias Tsakanikos; Daniel Hayes; Siobhan Renshaw; Sarah McAllister; Vishal Bhavsar; Pam Patterson; Emily Daley; Jane Stewart; Megan Pritchard; Hitesh Shetty; Rosalind Ramsay; Rocio Perez-Iglesias; Philip McGuire

doi:10.1192/bjo.2017.7

BJPsych Open (Jan 2018)

Effectiveness of automated appointment reminders in psychosis community services: a randomised controlled trial

Eugenia Kravariti,
Christopher Reeve-Mates,
Rafaela Da Gama Pires,
Elias Tsakanikos,
Daniel Hayes,
Siobhan Renshaw,
Sarah McAllister,
Vishal Bhavsar,
Pam Patterson,
Emily Daley,
Jane Stewart,
Megan Pritchard,
Hitesh Shetty,
Rosalind Ramsay,
Rocio Perez-Iglesias,
Philip McGuire

Affiliations

Eugenia Kravariti: King’s College London, Department of Psychosis Studies, Institute of Psychiatry, Psychology & Neuroscience, London, UK
Christopher Reeve-Mates: King’s College London, Department of Psychosis Studies, Institute of Psychiatry, Psychology & Neuroscience, London, UK
Rafaela Da Gama Pires: King’s College London, Department of Psychosis Studies, Institute of Psychiatry, Psychology & Neuroscience, London, UK
Elias Tsakanikos: University of Roehampton, Department of Psychology, London, UK
Daniel Hayes: King’s College London, Department of Psychosis Studies, Institute of Psychiatry, Psychology & Neuroscience, London, UK, and Evidence Based Practice Unit, UCL and Anna Freud National Centre for Children and Families, London, UK
Siobhan Renshaw: Brunel University London, Department of Psychology, Middlesex, UK
Sarah McAllister: King’s College London, Department of Psychosis Studies, Institute of Psychiatry, Psychology & Neuroscience, London, UK, and South London and Maudsley NHS Foundation Trust, Bethlem Royal Hospital, Kent, UK
Vishal Bhavsar: King’s College London, Department of Psychosis Studies, Institute of Psychiatry, Psychology & Neuroscience, London, UK, and South London and Maudsley NHS Foundation Trust, Bethlem Royal Hospital, Kent, UK
Pam Patterson: South London and Maudsley NHS Foundation Trust, Bethlem Royal Hospital, Kent, UK
Emily Daley: South London and Maudsley NHS Foundation Trust, Bethlem Royal Hospital, Kent, UK
Jane Stewart: South London and Maudsley NHS Foundation Trust, Bethlem Royal Hospital, Kent, UK
Megan Pritchard: King’s College London, Department of Psychological Medicine, Institute of Psychiatry, Psychology & Neuroscience, London, UK, and The National Institute for Health Research (NIHR) Biomedical Research Centre (BRC) at South London and Maudsley NHS Foundation Trust and the Institute of Psychiatry, Psychology & Neuroscience at King’s College London, King’s Health Partners Academic Health Sciences Centre, London, UK
Hitesh Shetty: The National Institute for Health Research (NIHR) Biomedical Research Centre (BRC) at South London and Maudsley NHS Foundation Trust and the Institute of Psychiatry, Psychology & Neuroscience at King’s College London, King’s Health Partners Academic Health Sciences Centre, London, UK
Rosalind Ramsay: South London and Maudsley NHS Foundation Trust, Bethlem Royal Hospital, Kent, UK
Rocio Perez-Iglesias: CIBERSAM: Centro Investigación Biomédica en Red Salud Mental, Santander, Spain
Philip McGuire: King’s College London, Department of Psychosis Studies, Institute of Psychiatry, Psychology & Neuroscience, London, UK, and South London and Maudsley NHS Foundation Trust, Bethlem Royal Hospital, Kent, UK

DOI: https://doi.org/10.1192/bjo.2017.7
Journal volume & issue: Vol. 4
pp. 15 – 17

Abstract

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We report on the first open-label, parallel group randomised controlled trial of automated appointment reminders in a psychosis community service in the UK. Ninety-five patients were randomly allocated to receiving/not receiving automated messaging reminders 7 days and 1 day before appointments. All ‘Attended’ and ‘Missed’ appointment outcomes over 6 months were analysed using cluster regression analysis. Reminded appointments were significantly more frequently attended than non-reminded appointments (unadjusted odds ratio (OR) = 3.54, 95% CI 1.36–9.22, P = 0.01; adjusted OR = 2.95, 95% CI 1.05–8.85, P < 0.05). Automated messaging reminders can provide a robust strategy for promoting engagement with psychosis services.

Published in BJPsych Open

ISSN: 2056-4724 (Online)
Publisher: Cambridge University Press
Country of publisher: United Kingdom
LCC subjects: Medicine: Internal medicine: Neurosciences. Biological psychiatry. Neuropsychiatry: Neurology. Diseases of the nervous system: Psychiatry
Website: https://www.cambridge.org/core/journals/bjpsych-open

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