Indian Journal of Community Medicine (Apr 2024)
IJCM_424A : User experience and attitude of end users towards Laboratory Information System at a tertiary care hospital
Abstract
Background: Laboratory Information Systems like any other automated systems have been touted for their contribution in recognizing and minimizing diagnostic errors, supplementing the decision-making process and improving diagnostic outcomes Objectives: This study aimed to review LIS end users’ experiences using LIS and their attitude towards LIS, explore factors that affect LIS end users in a laboratory and locate connections between user issues and user variables if any. Methodology: A descriptive study was carried out to assess the personal and professional aspects experienced by LIS end users and to determine the usability of LIS. A purposive sampling methodology was used to interview all the laboratory personnel working at the department of Laboratory Medicine at the selected tertiary hospital. A five-point liker scale was used to find out the LIS end users’ experience. The System Usability Scale to ascertain the factors affecting usability and analyzing the associations between user issues and user variables (nine of them). Fisher’s Exact test was to analyse the responses to assess human factors and relations affecting the usability of LIS. Results: All the seventy respondents had a favourable response to the installation of LIS and viewed it as a valuable investment for the laboratory. Among the nine user variables, seven were found to have P ≤ 0.05 with issues affecting LIS end users in a laboratory setting, namely, gender, age, work experience using LIS, educational qualification, department within laboratory medicine, type of LIS training and job position, suggesting significant association. Conclusion: The LIS end users had a positive attitude towards LIS and acknowledged its role in the smooth functioning of the workflow in the laboratory.
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