Model Development Effect of Emotional Design and Human Performance on The Use of The Teman Bus Apps

Abstract

Teman Bus was established by the Ministry of Transportation to improve the safety, security, and convenience of mobilization. Teman Bus services can be accessed through the Teman Bus application (Teman Bus Apps), which makes it easier for consumers to search for bus information. However, the design of the application is not good, this can impact on reducing consumer interest in continuing to use the application. The concept of emotional design and human performance has a significant relationship with consumer intention to use technology. The research purposes are to determine the effect of emotional design on consumer intention to use the Teman Bus Apps and the effect of human performance on consumer trust in using the Teman Bus Apps. The study method was based on an online survey questionnaire and completing tasks for students in Surabaya who have used the Teman Bus Apps. The present research results reveal that usability and information quality variables as a representation of the emotional design aspect had a significant effect on students’ intention to use the Teman Bus Apps, while the human performance aspect did not have a significant effect.