Roles and Abilities of Academic and Research Librarians in Optimizing Access to Information: An Interpretative Analysis from the Romanian Librarians’ and Users’ Perspective

Abstract

This study addresses the role of Romanian academic and research librarians in optimizing access to information in the digital age, in relation to quality management and knowledge management. The novelty of this study consists in its parallel analysis of both librarians’ and users’ perspectives on librarians’ roles and abilities in optimizing access to information. The results obtained by means of interpretative qualitative analysis combined with descriptive quantitative analysis revealed that Romanian librarians succeed in providing good information services, however, the demands and expectations of users highlight a continuous need for integration of librarians into the mission of the universities and research institutes, and knowledge sharing and a series of innovations are recommended. The results obtained by interpretative analysis, combined with quantitative analysis for corroboration, point to four interrelated themes regarding the Romanian librarians’ roles and abilities in optimizing access to information. The first principal idea is that librarians’ abilities and competencies are key assets for Romanian academic and special research libraries. The second is that Romanian librarians need training in knowledge management and quality management. The third is that embedded librarianship and knowledge sharing could add quality to libraries services. Finally, the fourth is that competency management can determine engagement of Romanian librarians in improving access to information.

Keywords

• quality management
• knowledge management
• academic libraries
• special research libraries
• skills of librarians