Studying a model for E-banking adoption by considering customer trust

Abstract

vv T The fast development of the Internet in the banking sector encourages customers to use electronic banking. This study presents the key findings which is the result of studying the experiences of Iranian users in the field of electronic banking. The aim of this study is to identify factors encouraging users to receive e-banking adoption. The structure of this study was developed based on the Technology Acceptance Model & utilizes other important variables such as trust, security, prior experience, knowledge of service and quality of Internet access. This model experimentally studies the affecting factors on behavior of 180 users in e-banking adoption. In the study, structural equation modeling was used to analyze the data and hypothesis test. The findings show that the quality of internet connection and awareness of e-banking services have significant effects on perceived usefulness and perceived ease of use on electronic banking adoption. Trust also has a significant impact on attitudes towards e-banking adoption

Keywords

• : electronic banking
• perceived ease of use
• perceived usefulness
• technology acceptance model