Foundations of Management (Jul 2018)
Rethinking Performance Management Practices in Local Administrations? An Evaluation of BV, CPA, And WPI Practices in the United Kingdom
Abstract
Performance is a fundamental tool that improves results oriented on public administration. Performance management applications have become very popular in public institutions over the past 20 years. Direct accountability to the political institutions and the public is ensured by defining the performance of public administrations according to their organizational goals and objectives. Local governments are using performance management practices to assess the quality of public services offered. In the United Kingdom, performance management practices at the local level were promoted under the leadership of the central government. However, there cannot be a certain standardization or stability in performance management applications. The Best Value (BV) regime was applied primarily in England and Wales. The system was later applied in Scotland in 2003. In 2002, Comprehensive Performance Assessment (CPA) Programme was introduced. Wales preferred to stay outside of this program. The Wales Programme for Improvement (WPI) has adopted self-assessment and holistic assessment. After 2009, the cost-effectiveness of local services was evaluated through comprehensive area assessments. This practice was abolished after 2010, adopting a governance approach based on the common negotiations of local actors. This study aims to evaluate the performance measurement systems applied in the local area in the United Kingdom.
Keywords
