Cogitare Enfermagem (Jun 2008)

CONFLICT MANAGEMENT AMONG THE NURSING TEAM

  • Ezia Maria Corradi,
  • Lilian Terezinha Rudek Wojtecki Zgoda,
  • Marilene de Fátima Benâncio Paul

DOI
https://doi.org/10.5380/ce.v13i2.12480
Journal volume & issue
Vol. 13, no. 2
pp. 184 – 193

Abstract

Read online

Descriptive exploratory research study carried out with 18 nurses from public collective health units in themunicipality of Colombo, metropolitan region of Curitiba, Parana State/Brazil. It aimed to analyze management characteristicsamong nurses. Data collection was performed by means of a questionnaire with open and closed questions and resultsenabled to feature nurses regarding educational level, work time-length, factors that influence and make relationshipamong nursing team difficult, consequences of conflicts; qualities, action and difficulties of nurses to reach team commitment.It is concluded that dialogue is a useful tool to manage conflicts which must be seen as growth opportunities and nursesmust also use and share technical, human and conceptual skills as a professional way to perform their work.

Keywords