Psychiatric Patient Caretaker Satisfaction with Psychiatric Outpatient Care: A Cross-Sectional Survey

Abstract

Objectives: The satisfaction scale is an imperious and commonly used indicator for measuring the quality of healthcare. We have aimed in the present study to determine the satisfaction level of the associated factors on psychiatric patient caretakers in Mongolia. Methods: The cross-sectional study was conducted from March 5 to June 12, 2020, and a total of 264 psychiatric patient caretakers visiting outpatient psychiatric care in Mental Hospital during the study period completed a satisfaction questionnaire. Independent t-test and descriptive statistics were used to determine the participants' characteristics and examine the satisfaction variables. Results: During the one-month data collection period, 264 participants were included in the analysis. The mean age of the participants was 42 ± 3.3. The majority (157,59.5%) were females and visited the hospital more than once (216,81.8%).The participants were mostly dissatisfied with health professional communications, particularly regarding nurse communication. On the other hand, caretakers were satisfied with the nurses' clinical skills and the hospital's cleanliness, infection prevention measures and hygiene. Conclusions: We conclude that health professionals' communication is essential to improve caretakers' satisfaction and further research is needed to investigate why satisfaction difference exists among different types of mental illnesses.

Keywords

• mental disorder
• psychiatric illness
• patient satisfaction
• mongolia