Organizational citizenship behavior based on trust in organizational spirituality and participation in non-profit service organizations: A case study in Iran

Abstract

AbstractOne of the significant factors that can make the behaviors, attitudes and interactions between employees better to offer high quality services is to acquire an organizational citizenship behavior. Focusing on the organizational citizenship behavior is crucial to the organizations operating in non-profit service sectors because of having positive and direct impact and thus making them profitable, efficient and effective. This paper aims to propose a model for organizational citizenship behavior by placing the components of trust in organizational spirituality and participation in non-profit service organizations. In this study, correlation analysis and factor analysis as well as the structural equation modeling (SEM) are applied. The population consists of employees working in the largest non-profit service organization in Iran. The findings show that the proposed model is valid and reliable, and there is a significant relationship between variables in the conceptual research model.

Keywords

• organizational citizenship behavior
• organizational spirituality
• service quality
• non-profit service organization
• case study