Digitalization of public administration and its pecularities and prospects in Ukraine

Abstract

The article analyzes the digitalization of public administration and its peculiarities as an instrument of socio-economic changes in Ukraine in the context of European integration, because digital technologies allow us to change the way territorial communities and regions function, increase the level of labor productivity and well-being of the population, and overcome challenges in the field of public administration. It is discovered that digitalization creates a positive effect not only in public administration, but also in the field of economy, education, and culture, providing the saving in human, financial, and material resources, and promoting the solution of socially significant problems. It is noted that digitalization, as a process of society's transition to digital technologies in all spheres of public life, forms a more inclusive society and better governance mechanisms and is a tool for achieving Ukraine's strategic goal of increasing GDP by 8 times, up to1 trillion USD in 2030. It is determined that effective communication between society and public administration is possible only in the context of e-democracy, which involves the use of information technology by citizens, government, political parties at the local and regional levels, and improvement of procedures for providing and receiving public services. An example of e-democracy is the online platform «VzaiemoDiia»(Interaction), which expands the opportunities for citizens to participate in public administration processes, including vulnerable categories of the population, who currently have less opportunity to influence public decisions. Moreover, users will be able to receive high-quality feedback, since the Ministry of Digital Transformation not only collects all communication channels in a single «window» but also analyzes the imperfections to make each communication channel even more effective. It is substantiated that the digitalization of public administration allows us to increase the amount of open data and strengthen the guarantees of access to publicly available information contained in state and municipal information systems. In fact it changes and transforms social relations, changes the process of performing functions by public authorities, expands their capabilities in making management decisions based on data obtained with the help of the information technology, and in particular in the processes of administration, provision of state and municipal services by citizens in electronic form, the establishment of digital communication channels, artificial intelligence, robotics, the Internet of things, big data analytics, and cloud technologies. In further research, it is proposed to pay attention to the study of digitalization and digitalization processes in the executive and administrative activities of public administration entities.

Keywords

• digitalization, digital technologies, public administration, e-democracy