Extension project “Service management in Third Sector institutions”

Abstract

This work reports the activities developed by the extension project of the Federal Rural University of Pernambuco entitled "Service Management in Third Sector Institutions", realized from January to December 2017. The project aimed to insert and bring under graduate and master's in Administration students closer to the context of third sector organizations (OTS) and to provide improvements in the provision of services of the NGOs. The project was based on the purposes of extension activities, on integration with teaching and research activities to meet society's demands, respecting the university's social commitment and allowing interconnection between the academic and community environments. The project was divided into three distinct stages: the selection of institutions; the organizational diagnosis and the execution of actions. The methodology contributed to the planning and execution of actions in five institutions. It was observed the difficulty to meet their demand due to differences in the target audience. However, the extension project provided the executing team with an understanding of the dynamics of organizations in this segment, analyzing their differences, after all, if compared to private or public institutions, third sector organizations do not have profitability as their purpose, they have volunteers contributing to the provision of services and, in most cases, they do not have management mechanisms adequate to their reality. At the end of the project, it was found that there was promotion of knowledge about administrative management, improvement in the quality of the services provided and in the interpersonal relationship between the members of the five institutions served by the extension project.

Keywords

• projeto de extensão universitária
• terceiro setor
• gestão de serviços