Role of Critical Success factors (CSF) in the implementation of Six Sigma in hospitals: A preliminary study in Pakistan

Abstract

Six sigma can enable us to determine the possible solutions to most of the problems which are being faced by the healthcare system of Pakistan. Six sigma is a viable way to make healthcare rapid and proficient. It is already being successfully utilized around the globe in service as well as the manufacturing sector. This research is a preliminary study; conducted, in an attempt, to highlight the issues in healthcare like scarcity of medicines, the inefficiency of medical staff, insufficient beds and low doctor/patient ratio in hospitals of Pakistan. A proposal is proposed for a viable solution in the form of six-sigma. For this study, six-sigma identifies the potential issue by involving all employees of the targeted sectors. The collection of primary data was done from employees at quality departments in hospitals and via survey. The importance of critical success factors in the public and private hospitals of Pakistan was determined by the aforementioned survey. Critical analysis pointed out that most of the employees were unaware of the quality initiatives and six-sigma.

Keywords

• critical success factor
• healthcare
• six-sigma
• total quality management