Perceived Quality and Satisfaction with Oncology Nursing Care Among Patients with Cancer in University College Hospital, Ibadan Oyo State Nigeria

Abstract

Nursing care of cancer patients has been described as stressful, challenging and emotionally demanding and have significant impact on overall quality of care among cancer patient. This study assess perceived quality and satisfaction with oncology nursing care among patients with cancer in university College Hospital, Ibadan Oyo State Nigeria using standard techniques on a total of 100 oncology patients who met the inclusion criteria. The results showed that larger percentages of the respondents are within the age range of 30-34 years, 66% were females. Majority of the respondents have good perception of oncology nursing care and larger percentage of the oncology patient (87%) are satisfied with oncology nursing care, socio demographic variable based on gender, religion, ethnicity, educational level and occupation show a significant association with overall level of satisfaction with healthcare services at (χ2=7.698, P=0.006), (χ2=30.338, P=0.000), (χ2=4.215, P=0.040), (χ2=10.820, P=0.004) and (χ2=100.000, P=0.000) respectively as p<0.05 and non-significant association with age and marital status of the respondents at (χ2=2.588, P=0.629) and (χ2=4.215, P=0.004) as p<0.05. In conclusion, more than two-thirds of participants were satisfied with healthcare services, with socio demographic characteristics such as age, gender, religion, marital status, and education playing a significant role in overall satisfaction with oncology nursing care. Healthcare providers should prioritize effective communication, provide clear explanations, and listen to patients' concerns to improve understanding and satisfaction. Consistent information and patient education materials can aid in understanding diagnosis, treatment options, and care processes.

Keywords

• Cancer; Nursing care; Oncology; Perceived quality; Satisfaction