Affecting Factors on Adoption of Information Technology in Tourism Industry

Abstract

Development of information technology has influenced various domains of business and human life. Tourism industry as one of the world's most profitable industries has seen new experiences and gone through evolutions in recent years, taking giant steps to adapt to modern technologies. The purpose of this study is to investigate factors that affect adoption of online hotel booking. An extension of the technology acceptance model constitutes the conceptual framework of the research. Statistical population involves all Noshahr county’s hotel customers, out of which a sample of 226 individuals where randomly selected. The validity of the model has been proved by the structural equation modeling. Also, path analysis was used to analyze the relationship between the study variables. Results of the structural equation modeling indicate that attitude and perceived usefulness are the main factors affecting the intention towards online hotel booking. Also, the added variables of trust, credibility, and consistency influence the intention by way of attitude towards online hotel booking.

Keywords

• information technology
• electronic tourism
• trust
• credibility
• consistency