The Role of Knowledge Management on Employees' Work Performance

Abstract

The purpose of the study is to identify the effect of knowledge management on work performance, and identify the association between knowledge management, work performance, and socio-demographic characteristics of the sample study. The study is a descriptive cross-sectional design done in the health sector in Erbil city in Iraq. The study begins on 20.10.2022 to 25.12.2022. The estimated sample was 187 participants. Data collection was done by using a questionnaire, asking 30 questions as follows; 4 items for socio-demographics, 16 items for knowledge management, and 10 items for work performance. The findings of the study indicated that there was a positive effect of knowledge management on work performance, and there was a strong relationship between them. There was a significant association between age, education level, monthly income, and knowledge management. Also, there was a significant association between gender and work performance. While there was no significant association between gender and knowledge management. Also, age, education level, monthly income, and work performance. The result of the present study recommended that; to ensure that their knowledge management strategies are in line with their overarching aims and objectives, organizations should clearly articulate them. Also, organizations should foster an environment that promotes employee collaboration and knowledge sharing, and organizations should place a high priority on learning and development by providing employees with training and development opportunities that help them gain new knowledge and skills.

Keywords

• knowledge
• management
• performance
• work
• Employees