Highlighting the Socio-Demographic Differences of the Key Determinants of Staff’s Satisfaction in Jordanian Hospitals. An Empirical Analysis Based on Warr-Cool-Wall Scales

Abstract

The aim of this paper is to highlight the socio-demographic differences regarding the main determinants of employee satisfaction in Jordanian hospitals using a sample of 325 employees from six different hospitals in 2015. Therefore, it has been used Warr-Cook-Wall scale in order to assess job satisfaction according to four dimensions: extrinsic job satisfaction, intrinsic job satisfaction, working conditions satisfaction, employee relations satisfaction. The socio-demographic differences on the job satisfaction factors were analyzed using t-test, Anova test and correlation coefficients. The empirical results pointed out that young and older employees express higher degrees of satisfaction comparative with other age group regarding the extrinsic satisfaction and employee relations and that administrative staff, helpers and doctors are more satisfied intrinsic satisfaction, extrinsic satisfaction, working conditions, employee relations and also on the overall level of satisfaction. Also individuals from horizontal structure exhibit higher levels of satisfaction regarding the job satisfaction factors than the ones from vertical structure.

Keywords

• socio-demographic
• job satisfaction
• hospitals
• health workers
• Warr-Cook-Wall scale
• Jordan