نشریه پرستاری ایران (Jan 2005)

MEDICAL AND NURSING SERVICES AND PATIENTS’ SATISFACTION LEVEL

  • M. Seidi,
  • A. Hydary,
  • S.R. Reis Karami

Journal volume & issue
Vol. 17, no. 40
pp. 55 – 61

Abstract

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Patients ’ satisfaction is a complex phenomenon which is affected by different factors. Managers and care givers have to be aware of patients ’ opinion about their services. Promoting quality of care depends on this issue. To assess the satisfaction level of patients in medical surgical wards, we conducted a cross-sectional study in which 400 patients, selected by convenient sampling method. The data were collected by interviewing and completing questionnaires. Findings revealed that 79% of patient were satisfied with services gained from physicians and 74% of them said that they were satisfied with nursing services. To sum up, promoting the satisfaction level of patients, we recommend perposful considerations and interventions.

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