Culture-driven quality enhancement: Uncovering the impact of robotics integration in the South African construction sector

Abstract

Integration of robotics into construction companies could alter the field of innovation and productivity. This research examines the connection between Eskom's organisational culture, quality management practices, and robotics technology. This research aims to determine how much robotics technology mediates the connection between organisational culture and quality planning, quality control, and quality assurance practices. The rationale stems from the growing significance of robotics within the construction sector and the need to understand how it interacts with operational and cultural elements. Quantitative research was performed, and data was collected from the Eskom employees. ANOVA was employed to investigate the relationships among considered variables. Furthermore, the one-way ANOVA chart shows a positive relationship with organisational culture, quality planning, and quality assurance (p 0.05). This depicts that robotics mediates the relationship of organisational culture with quality assurance and quality planning but not with quality control. The use of a cross-sectional design and the unique arrangement of the sample both constitute limitations. Considering the potential future implications, it is essential to conduct longitudinal studies along with comprehensive cross-industry analyses.

Keywords

• Robotic technology
• TQM practices
• Organisational culture
• Quality planning
• Quality control
• Quality assurance