Digital Transformation of Public Administration – A Comparative Analysis at European Union Countries

Abstract

As a pilon of European Digitalization Strategy, the digitalizing process of public administration, wants a better access for citizens, to goods and services in all Europe. By developing the potential of ICT technologies, this process will support sustainability, innovation, and economic growth. Achieving a model for open government and implementing digital technologies offers multiple possibilities for both a better organization of administrations and for the relations of citizens - administrations. The objective of our research is to analyze the digitalization degree of public administrations at the European Union level.

Keywords

• digitalization
• innovation
• public administration
• european union