Updating Mothers within an Hour of Newborn’s Admission to Neonatal ICU

Abstract

Background: Patient satisfaction is tightly linked with healthcare quality and high-value care. Timely communication is important in attaining patient satisfaction. The aim of the study was to provide all delivering mothers an update within an hour of their newborn’s admission to the neonatal intensive care unit (NICU). Methods: An educational module was developed with a PowerPoint presentation on the role of a timely update. The team, consisting of the neonatal nurse practitioners (NNP) and residents, were provided access to the presentation. After completing the presentation, they completed a questionnaire showing understanding. The principal investigator met with the mother after admissions to assess if she was updated within an hour of the admission of her baby to the NICU. Results: A total of 22 mothers participated in the study. Thirty-six percent of the mothers were updated within an hour of admission of their neonates to the NICU. The average time taken from admission to updating mothers was 5.75 ± 6.7 h. All mothers were satisfied with the explanation of the NICU staff. Conclusions: We noted a 100% satisfaction rate; however, we observed a low percentage of communication with the mother. The study provided the baseline data for the next PDSA cycle.

Keywords

• PDSA cycle
• communication
• healthcare quality
• patients’ satisfaction