Kinerja dan Etika Pelayanan Sektor Publik dalam Upaya Meningkatkan Kepercayaan Masyarakat

Abstract

This study aims to prove the effect of professional ethics principles in public confidence through excellent service village officials. The data analysis was performed using multiple regression. The result shows that the public confidence is created by the excellence service provided by village officials because it has applied the professional ethics principles which consist in responsibility and moral integrity. However, the other result shows that the public confidence is not created by the excellent of service (justice and autonomous) village officials, but by the independence of village officials and village law legalization.

Keywords

• Etika profesi
• Pelayanan prima
• Kepercayaan masyarakat