MODELING OF STAFF COMMUNICATION PROCESSES IN MANAGING UNFORMALIZED KNOWLEDGE OF THE COMPANY

Abstract

The article is dedicated to the actual economic issues of modeling of staff communication processesin managing of unformalized knowledge for decision making. Since unformalized knowledge isoften has a tacit form, i.e. personal experience and intuitions, held in employees’ heads then the main way of transmission of such knowledge is communications between employees. Modelingof the exchange and dissemination of unformalized knowledge and information among employeeswas made within the framework of social network analyses methods: a group of employees isconsidered as an interconnected system consisting of nodes (persons, members of the group)and the connections between them (relations). As a part of modeling a management procedure for managing the unformalized knowledge is proposed. This management procedure implies a preliminary analysis, planning and creating a technological infrastructure that supports the exchangeprocesses, distribution and partial formalization of unformalized knowledge.

Keywords

• знания организации
• моделированиепроцессовобменаираспространения неформализованных знаний
• organizational knowledge
• modeling of the exchange and dissemination of unformalized knowledge