A Study of Assessment of Library E-resource Metasearch System

Abstract

As the emergent development of computer and network technology, digital library and information service has become an important approach for users to increase their academic as well as job performance due to the authorized, accurate, and reliable information. In the realm of information management, the exploration of factors influencing information system utilization and the evaluation of benefits are two critical issues. However, related studies focus more on the system functions and usually ignore the effects of individual cognition and social influence. In this study, we extend the IS success model with two additional factors－self-efficacy and subjective norm, trying to explore the potential influences on digital library usage, user satisfaction and performance. This research takes the Chang Jung Christian University library E-resources Metasearch system as the case study. A questionnaire was developed and finally got 160 useful student samples to test and verify the hypotheses. The research results confirmed that self-efficacy and subjective norm can significantly affect the usage of E-resource Metasearch System. Subsequently, the users feel satisfied with the system, and increase their academic performance. Finally, we provide discussion, implications and suggestions in two aspects – cooperating more with educational programs to increase users’ information literacy, and improving the customer-oriented system interface, functions, and services to enhance its quality. (Article content in Chinese with English abstract)

Keywords

• digital library
• is success model
• user satisfaction
• self-efficacy
• subjective norm