Supporting the life cycle of household appliances during the operation stage

Abstract

The last decade of the twentieth century was characterized by a rapid digitalization of all areas of activity from traditional research to the automation of production, trade, commerce, banking, and other activities. The CALS technology has become largely popular in the world, including Russia. Continuous Acquisition and Lifecycle Support (CALS) stands for the continuous information support of supplies and the life cycle of products, or the information support for product life cycle (IPS) The product life cycle comprises a set of processes performed from the identification of needs for specific products to the satisfaction of such needs and the scrapping of the products. The analysis of the household appliance service companies helped identify the key causes of equipment failure, one of which is failure to meet the operating requirements. We also established that servicing household appliances takes too much of the consumers’ time. They have to understand what consumables they need, when and where to buy them, and how to carry out the maintenance (themselves or through an agent). This article presents an instrument for the operation of products and services required by average consumers in their everyday lives. The tool is made up of a database that stores information about the useful life of different products by specific users as well as information about the maintenance, adjustment, and other actions required for the rational operation of the said products. The database will be used by specific vendors who will keep a database of their clients and products. Alternatively, a retail chain may keep a register of its clients and products sold to them and offer household appliance registration and maintenance services. The third option is creating a cloud service to register consumers, vendors, and service agencies.