Results of analyzing business processes throughout the ERP introduction in Serbia

Abstract

Business Process Management concept in Serbia is often applied for the first time during quality system implementation, or any of EBP solutions. EBP implementation process is very often seen as a panacea to the problems of poor business. In order to implement the ERP solution, it is necessary to perform fit-gap analysis. The process analysis, as a part of the fit-gap analysis opens many issues which were not so visible until then. This paper analyzes the shortcomings in business, considered through the analysis process and fit-gap analysis.

Keywords

• fit-gap analysis
• process approach
• SSA
• BPM
• BPR