Identification and ranking of key factors influencing the effectiveness of information systems in State-Owned Organizations

Abstract

Nowadays, information systems organizations can help in gaining competitive advantage, because the quality of the output of these systems play an important role in improving the performance of the organization. The main objective of this study is Identification and ranking of key factors influencing the effectiveness of information systems in State-Owned Organizations. For this purpose, the role of variables such as organizational factors, human factors and technical factors have been examined.The Statistical Population of this research is IT experts one of the organizers of public sector. In this study, data were analyzed with using SPSS and fuzzy analytic hierarchy process. The results suggest that organizational, human and technical factors in order of priority are influential on effectiveness of information systems. Senior management support, security, Adoption of Information Technology and knowledge management, are indicators that affect the effectiveness of information systems.

Keywords

• information systems
• the effectiveness of information systems
• organizational factors
• human factors
• technical factors