Complexity, Design and Culture: convergence for digital experiences

Abstract

The design of digital experiences, systems and sociotechnical solutions in the contemporary society is characterized by increasing complexity. More and more variables are present and unpredictable effects are observed. The complexity of systems calls for awareness and complex problem-solving ability. In this survey, design in general, and design of the user experience in particular, is placed in the scope of complexity. Moreover, the design reasoning and methods are sensitive to culturally determined factors and cognitive styles. This survey converges complexity and complex problem solving, design of the user experience and cultural variations, reviewing bodies of work to suggest and map interdependencies that will shape future challenges in systems design.