Problem Management Plus When You Can’t See Their Eyes: COVID-19 Induced Telephone Counselling

Abstract

The COVID-19 pandemic turned our world upside down. This included an immediate need to transition our Problem Management Plus (PM+) counselling from our counselling centre offices to the telephone. In this personal reflection, we explain how our counsellors made this transition and are able to offer a modification of PM+ by telephone even without seeing the eyes of those they were trying to counsel.

Keywords

• pm+ during covid-19
• refugee mental health
• telephone counselling
• urban mhpss