Water supply performance evaluation of the public service of drinking water Case study: East of Algeria

Abstract

This article presents the results of a survey using a questionnaire conducted in Algeria, to evaluate the quality of public drinking water service, and at the same time the level of dissatisfaction / satisfaction of the subscribers. A statistical analysis of the data has been conducted on a representative sample of general population to identify weaknesses and strengths related to the current state of water management. The assessment of the quality of service, and the quality of water, as well as the price of water under the influence of the geographical distribution of the population was also studied.

Keywords

• correspondence factor analysis (CFA)
• GIS
• performance evaluation
• public service
• survey