TACTICS USED TO FINISH CONFLICT SITUATIONS IN SOCIAL MEDIA

Abstract

The article investigates finished conflict situations in the comment section of My Life is MMA page from the Russian social network VK.com. This public page is dedicated to combating sports. We have taken the opportunity to identify the communicative tactics that were used to finish conflict situations on that page during 2016-2017. We have found that users of the My Life is MMA page use tactics of justification, consent, persuasion, attention switching, suggestions, jokes and postponement of conversation to finish conflict situations.

Keywords

• социальные сети
• коммуникация
• диалог
• конфликт
• коммуникативная тактика
• интернет
• интолерантность
• social media
• communication
• conflict
• speech situation
• communicative tactics
• verbal aggression