The Impact of Organisational Justice and Job Autonomy on Employee Retention: The Mediation of Psychological Ownership

Abstract

Employee retention is critical to human resources practices in the high turnover rate tourism industry. Job autonomy, organisational justice and psychological ownership have become crucial concepts for customer retention. The present study aims to examine the contribution of organisational justice, job autonomy and psychological ownership to employee retention in the travel agencies sector in Egypt and Iraq. Data were gathered from employees of the Egyptian and Iraqi travel agencies and tested using PLS-SEM. Findings showed that organisational justice, job autonomy, and psychological ownership have significantly affected employee retention in travel agencies. It is also reported that psychological ownership partially mediates the relationships between employee retention, organisational justice, and job autonomy. The findings provide significant theoretical and practical inferences.

Keywords

• psychological ownership
• employee retention
• organisational justice
• job autonomy
• travel agencies