Service Management as a Subdiscipline of Management Science

Abstract

Purpose: To draw research attention to service management (SM) as a subdiscipline of management science. Service management offers a different, more customer-value-centric perspective that is scarcely present in management science studies, rooted in manufacturing and production management. The purpose is also to define the scope of SM as an area of research in management science.

Keywords

• service management
• value creation
• production management
• management disciplines
• i.8