Business Intelligence’s Self-Service Tools Evaluation

Abstract

The software selection process in the context of a big company is not an easy task. In the Business Intelligence area, this decision is critical, since the resources needed to implement the tool are huge and imply the participation of all organization actors. We propose to adopt the systemic quality model to perform a neutral comparison between four business intelligence self-service tools. To assess the quality, we consider eight characteristics and eighty-two metrics. We built a methodology to evaluate self-service BI tools, adapting the systemic quality model. As an example, we evaluated four tools that were selected from all business intelligence platforms, following a rigorous methodology. Through the assessment, we obtained two tools with the maximum quality level. To obtain the differences between them, we were more restrictive increasing the level of satisfaction. Finally, we got a unique tool with the maximum quality level, while the other one was rejected according to the rules established in the methodology. The methodology works well for this type of software, helping in the detailed analysis and neutral selection of the final software to be used for the implementation.

Keywords

• business intelligence
• self-service tools
• systemic quality model
• software selection